Email whitelisting is an important step of the Mintago onboarding process to make sure that your team get their invitations to use Mintago.
It is a simple process whereby you “whitelist” Mintago’s domain to ensure our emails reach your staff.
<aside> 🤔 To complete these steps, you will need to be an administrator of your Microsoft or Google account. In most organisations this work will sit with the IT team.
</aside>
Microsoft’s setup can be a little complex, but the simplest way to whitelist Mintago is to add our domain mintago.com a tenant allow list.
👇 Below is a guide from Microsoft on how to do this.
Allow or block email using the Tenant Allow/Block List
Google workspace allows admins to add mintago.com to an “approved sender list”, which in effect is a whitelist.
Google’s official guide for completing this is below.
Our recommended settings are as follows:
| Setting | Recommended setting |
|---|---|
| Be more aggressive when filtering spam | Unchecked |
| Put spam in administrative quarantine | Unchecked |
| Bypass spam filters for internal senders | Unchecked |
| Bypass spam filters for messages from senders or domains in selected lists | Checked (Add mintago.com to your list) |
| Bypass spam filters and hide warnings for messages from senders or domains in selected lists | Unchecked |
| Bypass spam filters and hide warnings for all messages from internal and external senders | Unchecked (Be careful to never check this box) |
If you have any further questions, please follow up with our customer success team, who will be happy to help.
Some Mintago services use Magic Links to log the user in. For security, our magic links can only be used once. This means that if an email scanning system opens the link itself, it invalidated the magic link, and user will be unable to log in.
To solve this, in systems like Mimecast, please set emails from [email protected] to “Take no action” or similar.